Refund, Cancellation, and Return Policy

Cancellation requests for orders that have been processed and prepared for shipment are subject to an AED 50 cancellation fee.
If you decide to cancel your order after the item has shipped, you will be charged the shipping fee. After you refuse the item(s) and we receive the product back, your credit card will be credited with the full amount, minus the shipping charges. Some products may also be subject to an additional 10% restocking fee.

You have 5 days from the delivery date to request a return.
To process the return, please send an email to support@momzzoo.com with images of the item and reason for return.
Alternatively, you can send the images and reason for return via WhatsApp on link

In the case of order cancellation, your refund will be processed within 5 to 7 business days from the submission of your cancellation. We will notify you once your refund has been initiated.
The time for the refund to reflect in your account depends on your refund method and the issuing bank. We will refund the full amount of the canceled product, but the customer’s bank may charge a transaction fee as per their policy.
If the company does not receive a response from the customer within 7 days, the order will be automatically canceled.
If the refund is processed via credit card, we will only refund the amount we received, and any bank charges will be borne by the customer.
Refunds will only be processed through bank transfer. If you paid in cash, the customer will need to provide their bank details to receive the refund.

If products are damaged in transit, exchanges will proceed within 5 to 7 business days from the submission of the complaint. No order cancellations or returns will be accepted after the order is delivered.
In the event of damaged goods, customers can request an exchange by contacting us via email or the contact number provided on the website. The customer must provide an image or video of the damaged product(s) when filing a complaint.